BambooHR reviews: G2 and Trustpilot, September 2026
The published record supports BambooHR as a well-rated HR system for its main G2 reviewer base, mid-market companies of 51 to 1,000 employees (G2 4.4/5 from 6,780 reviews; Trustpilot 3.4 from 151, checked 28 September 2026).
BambooHR’s review record splits by platform. On G2, checked 28 September 2026, it holds 4.4 out of 5 from 6,780 reviews, and 94.8% of those reviews give four or five stars.1 On Trustpilot the same day, it holds a TrustScore of 3.4 from 151 reviews, and 30% of them give one or two stars.2 BambooHR publishes list prices of $10, $17 and $25 USD per employee per month for its Core, Pro and Elite plans.3 No first-hand use is claimed.
TL;DR
- Verdict: the published record supports BambooHR as a well-rated HR system for its main reviewer base, which on G2 is mid-market companies of 51 to 1,000 employees. The weak points sit after the sale: onboarding help and support access in recent Trustpilot reviews, and unpublished prices for payroll, benefits and time tracking.
- The two ratings measure different crowds. G2’s sample is about 45 times larger than Trustpilot’s, and Trustpilot itself warns that BambooHR’s reviews there may not be representative.
- Core plan prices are public; the full bill is not. The three plan prices are on BambooHR’s own page. Add-on prices are quote-only, so the total cost of a payroll-plus-HR setup can’t be computed from public sources.
- Small teams pay a flat fee. Companies with 25 or fewer employees pay a flat monthly rate starting at $250 USD, which works out to $25 per head at 10 employees.
- Some widely read reviews are stale on price. A Business News Daily review updated 6 August 2026 says BambooHR publishes no pricing. BambooHR’s pricing page showed list prices on 28 September 2026.
How this review was built
This review uses only published pages, each captured on 28 September 2026 (AEST): BambooHR’s US pricing page, its G2 product reviews page, its Trustpilot company page, its Glassdoor employer page and one independent editorial review from Business News Daily. No first-hand use is claimed. Nothing here comes from a trial, a demo or a sales quote.
Ratings, review counts and star distributions are quoted exactly as each platform displayed them. They are reported figures from self-selected reviewers, not measured outcomes. Shares such as “94.8% four or five stars” are computed from the counts G2 publishes; Trustpilot publishes percentages only, so those are quoted directly. Prices are BambooHR’s own list prices in US dollars. The page doesn’t say whether they include tax. Our research standard explains how figures are checked and dated.
What do BambooHR’s G2 and Trustpilot ratings show?
G2 rates BambooHR 4.4 out of 5 from 6,780 reviews, and Trustpilot gives it a TrustScore of 3.4 from 151 reviews.1,2 Both were checked on 28 September 2026.
| Platform | Score | Reviews | 4 and 5 stars | 3 stars | 1 and 2 stars | Checked |
|---|---|---|---|---|---|---|
| G2 | 4.4 / 5 | 6,780 | 94.8% | 3.9% | 1.3% | 28 Sep 2026 |
| Trustpilot | 3.4 TrustScore | 151 | 65% | 5% | 30% | 28 Sep 2026 |
G2 shows the count behind each star level: 4,567 five-star, 1,862 four-star, 262 three-star, 42 two-star and 47 one-star reviews.1 Those counts add to 6,780, and the shares in the table are computed from them. G2’s own summary rounds the two lowest levels down to 0%.1
Trustpilot shows percentages only: 51% five-star, 14% four-star, 5% three-star, 8% two-star and 22% one-star.2 So on Trustpilot almost one review in three is negative. On G2 it’s closer to one in 76.
The G2 base also tells you who is doing the rating. Of the reviews tagged by company size, 4,243 come from mid-market companies of 51 to 1,000 employees, 1,686 from small businesses of 50 or fewer, and 385 from enterprises of more than 1,000.1 That’s 67.2% mid-market among the 6,314 size-tagged reviews. North America accounts for 4,478 reviews, or 66.0% of the total, and Australia and New Zealand for 145.1
Why do G2 and Trustpilot disagree?
The two platforms collect reviews from different people in different ways, and Trustpilot flags its own BambooHR sample as possibly unrepresentative.2 The gap between 4.4 and 3.4 says more about who reviews where than about two versions of the product.
Three facts on the pages explain most of it.
Sample size. G2 holds 6,780 reviews against Trustpilot’s 151, roughly 45 times as many.1,2 On Trustpilot, 36 reviews arrived in the last 12 months.2 A handful of angry customers can move a score built on that base.
Invitation. Trustpilot’s page states that BambooHR “hasn’t invited customers recently, so reviews may not be representative”, and that it “hasn’t replied to negative reviews”.2 The recent reviews shown are labelled as unprompted. Without invitations, the sample depends on who seeks the page out. Trustpilot’s flag establishes that the sample may be skewed; it doesn’t say in which direction.
Verification. G2 says it requires verified methods to write a review and validates the reviewer’s identity before approving.1 Trustpilot says it screens every review with automated software but doesn’t fact-check reviews, and labels them “Verified” only when it can confirm a business interaction.2
The decision changes when you know which crowd resembles your company. A mid-market HR team will find more of its peers on G2. A 20-person company buying without an HR specialist may find Trustpilot’s complaints closer to its own risk.
What do reviewers praise and complain about?
Reviewers praise ease of use and complain about missing features, customisation and post-sale support. G2’s tag counts put “Ease of Use” first with 1,527 mentions, followed by “Simple” (680), “User Interface” (555), “Intuitive” (500) and “Helpful” (450).1 The leading negative tags are “Limited Features” (320), “Limited Customization” (316), “Missing Features” (238), “Integration Issues” (188) and “Feature Absence” (187).1 G2’s AI-generated summary adds that some users say the mobile app experience could be improved.1
Across those ten tags, positive mentions outnumber negative ones by about three to one: 3,712 against 1,249. One review can carry several tags, so treat that as a rough balance, not a count of people.
Trustpilot’s recent negative reviews centre on what happens after signing. Its top-mention labels begin with staff, customer service and user experience.2 A one-star review posted 17 September 2026, from a buyer describing a business of about 20 employees, says the QuickStart option was “primarily self-guided training through videos”.2 A two-star review posted 15 September 2026 says onboarding was “far more self-service than we were led to expect”.2
Those are individual accounts, not verified findings. They do match BambooHR’s process as an independent reviewer describes it. Business News Daily reports that most customers opt for an implementation service with a dedicated specialist, that implementation typically takes around four to six weeks, and that organisations with 25 or fewer employees use a QuickStart process built on self-guided videos.4 It lists support by email and phone on weekdays from 6 a.m. to 6 p.m. Mountain Time.4
The practical reading: the product itself draws few complaints about basic use. The risk sits in setup for small buyers. Ask for the implementation scope in writing before you sign.
How much does BambooHR cost?
BambooHR lists three plans at $10, $17 and $25 USD per employee per month, for companies with more than 25 employees.3 Companies with 25 or fewer employees pay a monthly flat rate starting at $250 USD.3
| Plan | List price (USD, per employee per month) | Job openings in applicant tracking | Compliance training courses | What the plan adds |
|---|---|---|---|---|
| Core | $10 | 5 | 1 | Employee records, reporting, hiring and onboarding, time off, benefits tracking, eNPS surveys, AI assistant for HR data questions |
| Pro | $17 | 25 | 15 | Everything in Core, plus performance management, employee community, recognition and rewards |
| Elite | $25 | 50 | 300+ | Everything in Pro, plus compensation management, custom dashboards, HR benchmarks, premium services |
Plan contents, limits and prices are from BambooHR’s pricing page, checked 28 September 2026.3 Tax status isn’t stated.
The step-ups are steep in percentage terms. Pro costs 70% more than Core, and Elite costs 2.5 times Core. At 50 employees, list prices come to $500, $850 and $1,250 a month, or $6,000, $10,200 and $15,000 a year, before any discount.
The small-team flat rate has its own maths. $250 is exactly 25 employees at the Core list price. Below 25 heads, the effective price per employee rises: at 10 employees, a $250 fee is $25 per head, the same as Elite’s list rate. The page says “starting at”, so the plan that $250 buys isn’t stated.3
BambooHR says volume discounts apply automatically by headcount and that registered nonprofits get an additional 15% off.3 It doesn’t publish the headcount thresholds for those volume discounts.
What do the add-ons and discounts change?
Add-ons change the total bill, and their prices aren’t published. BambooHR lists four add-ons: Payroll, Benefits Administration, Time & Attendance, and Global Employment, which is powered by Remote.3 The pricing page directs buyers to a quote form rather than stating add-on prices.3
Two of the four are limited to the United States. Payroll and Benefits Administration both carry the note “US employees only”.3 The 15% bundle discount for combining Payroll and Benefits Administration with any plan is also only available for US-based employees.3 For a company with staff in Australia, the UK or Canada, the published payroll offer doesn’t apply to those employees.
A payroll promotion runs through the end of 2026. Its terms say the offer is valid from 1 August to 31 December 2026, and eligible customers who commit to a minimum 12-month agreement may receive BambooHR Payroll subscription fees at $0 through 31 December 2026.3 The same page’s banner says “until January 2027”; the written terms are the narrower statement.
Elite’s premium services are the only support tier with published quantities: two hours a year of data integrity services, two new-administrator training sessions a year, dedicated customer support and an additional 30 days of implementation for Elite features.3
BambooHR offers month-to-month terms or an extended term, and accepts credit cards and ACH for monthly payment.3
Why do other published BambooHR figures disagree?
Other figures disagree because some are out of date and some measure something else. Business News Daily’s review, updated 6 August 2026, states that BambooHR “does not publish or advertise the pricing for any of its products or services” and lists each plan as “Custom quote required”.4 BambooHR’s pricing page showed $10, $17 and $25 list prices on 28 September 2026.3 The same review gives BambooHR an editor’s score of 9.4 out of 10 and discloses that the publisher earns commissions from some listed providers.4
G2’s own pricing panel shows the same three figures as “$10.00”, “$17.00” and “$25.00” “Per Month”, without the per-employee unit.1 Read alone, that panel understates the cost by a factor of your headcount.
Glassdoor’s 3.4 rating isn’t a product rating at all. It’s BambooHR’s employer rating from 804 employee reviews, and Glassdoor reports it has decreased by 13% over the last 12 months.5 It sits in the same search results as the product reviews and happens to match the Trustpilot score, which makes it easy to misread. Our published research covers other enterprise-software systems on the same evidence standard.
What the evidence cannot show
The public record can’t show how BambooHR performs in a specific company, and several figures a buyer needs aren’t published anywhere in the sources checked.
- Outcomes. Review scores are reported opinions from self-selected reviewers. They don’t measure uptime, support response times, payroll accuracy or customer retention.
- Total cost. Add-on prices, volume-discount thresholds and implementation fees aren’t on the pricing page. A combined HR, payroll and time-tracking cost can’t be computed from public sources.
- Non-US pricing. The captured page is BambooHR’s US page in US dollars. BambooHR runs separate Canadian and UK sites, which weren’t checked.3
- Company claims. BambooHR’s pricing page says it is “Trusted by 30,000+ companies” and shows customer savings figures.3 Those are the company’s own statements, and no independent source in this review confirms them.
- Individual complaints. Trustpilot doesn’t fact-check reviews.2 The onboarding accounts quoted above are consistent with the published process but aren’t verified events.
- Tag overlap. G2’s pros-and-cons counts are generated from reviews and can overlap, so they rank themes rather than count reviewers.
The view would change with a new G2 or Trustpilot capture showing a material score shift, a Trustpilot invitation programme that broadens the sample, or published add-on prices.
Frequently asked questions
How much does BambooHR cost per employee per month?
BambooHR’s list prices are $10 USD for Core, $17 for Pro and $25 for Elite, per employee per month, for companies with more than 25 employees.3 Smaller companies pay a flat monthly rate starting at $250 USD. Payroll, benefits administration, time tracking and global employment cost extra and are priced by quote. Checked 28 September 2026.
Is BambooHR legit?
The public record shows an operating software company with a large review footprint. BambooHR has 6,780 reviews on G2, which says it validates each reviewer’s identity before approving a review.1 Its Trustpilot profile has been claimed since July 2021.2 The complaints behind its lower Trustpilot score concern onboarding and support after purchase.
Can BambooHR run payroll for employees outside the United States?
Not through its own Payroll add-on, which BambooHR lists for US employees only.3 For staff in other countries, BambooHR offers a Global Employment add-on powered by Remote, covering employer of record and contractor management.3 Its price isn’t published.
Is BambooHR’s Glassdoor rating the same thing as its Trustpilot rating?
No. Both read 3.4, but Glassdoor’s figure comes from 804 employee reviews of BambooHR as a place to work.5 Trustpilot’s 3.4 comes from 151 reviews of the product and service.2 The two figures share a number, not a subject.
Sources checked
Company-owned pages establish what a company says. They do not prove a market conclusion. Each source is dated so readers can judge each claim.
