Brex reviews: G2, Trustpilot and pricing, Sep 2026
Brex's ratings split by platform: 4.8 out of 5 on G2 from 1,637 reviews and a 1.9 TrustScore on Trustpilot from 575, both checked 28 September 2026.
Brex rates well with software users and badly with account applicants. On 28 September 2026, G2 showed 4.8 out of 5 from 1,637 reviews.1 Trustpilot showed a TrustScore of 1.9 from 575 reviews.2 Brex lists Essentials at $0 and Premium at $12 per user per month.3 The split tracks the reviewers. Most G2 reviews sit in expense management, and 10 of Trustpilot’s 13 reviews from the past year concern getting or keeping an account.1,2
TL;DR
- G2 and Trustpilot record different experiences of Brex. G2 collects reviews of the expense software. Trustpilot’s recent reviews are about applications, verification and closed accounts.1,2
- Trustpilot’s all-time bar chart is 79% four- or five-star. Eleven of the 13 reviews from the past 12 months give one star.2
- Brex’s own page lists Premium at $12 per user per month. The pricing panel Brex supplies to G2 lists Premium as “Contact Us”.3,1
- Brex says some products carry fees, and the captured pricing page names none of them. It also publishes no approval rate. Confirm both in a current quote.3
- Settle eligibility before comparing features. Related systems sit in our spend management research.
What do Brex’s G2 and Trustpilot ratings show?
G2 rates Brex 4.8 out of 5 from 1,637 reviews.1 Trustpilot gives it a TrustScore of 1.9 from 575 reviews and labels that rating “Poor”.2 Both figures were checked on 28 September 2026. The two platforms disagree by almost three points on a five-point scale.
| Platform | Rating | Reviews | Star split (5 / 4 / 3 / 2 / 1) | Reviews in the past 12 months |
|---|---|---|---|---|
| G2 | 4.8 out of 5 | 1,637 | 91% / 6% / 1% / 0% / 0% | Not shown1 |
| Trustpilot | 1.9 TrustScore, “Poor” | 575 | 73% / 6% / 1% / 1% / 19% | 132 |
An evidence review of Brex from its published pages and dated rating aggregates (G2, Trustpilot), checked 28 September 2026. No first-hand use is claimed. Each rating figure comes from the platform’s own Brex page on that date. Our research methodology sets out the standard behind these checks.
The platforms collect reviews in different ways. G2 says it “requires verified methods to write a review and validates the reviewer’s identity before approving”.1 Trustpilot says anyone can write a review on its site, and that it doesn’t verify reviewers’ specific claims.2 Trustpilot also records that Brex invites its customers to review and has replied to 100% of negative reviews.2
G2’s reviewers lean toward small firms in North America. Its filters count 897 reviews from businesses with 50 or fewer staff, 621 from mid-market firms and 96 from enterprises.1 North America accounts for 1,309 reviews. Australia and New Zealand account for 6.1 A buyer outside the United States has very little G2 evidence from companies like theirs.
Why is Brex’s Trustpilot rating so much lower than its G2 rating?
Glamdring Research reads the gap as two platforms sampling two stages of the customer relationship. G2’s reviewers write as people using Brex’s expense software. Trustpilot’s recent reviewers write about applying, verifying or losing an account. The evidence for that reading sits in each platform’s own labels and counts.1,2
G2 files 1,506 of Brex’s 1,637 reviews under expense management.1 The reviews on its first page, under G2’s default sort, describe expense reports, cards, bill pay and travel. Eight of those ten carry an “Incentivized” label. Seven list “Seller invite” as their source, one lists “G2 invite on behalf of seller” and two are marked “Organic”.1 One page is a small slice of 1,637 reviews. It shows that invited reviews are present on G2. It can’t show their share of the whole set. Trustpilot’s page states that companies there “aren’t allowed to offer incentives or pay to hide reviews”.2
Trustpilot’s own numbers carry a time pattern. Across all 575 reviews, 73% are five-star and 6% are four-star, so 79% sit at four or five stars.2 Trustpilot counts 13 reviews in the past 12 months. We read all 13. Eleven give one star, one gives three and one gives five.2 The captured page doesn’t explain how the TrustScore is calculated. The link between the recent run of one-star reviews and the 1.9 is therefore our reading. Trustpilot doesn’t state it on the page.
Ramp shows the same split. G2 lists Ramp first among Brex’s alternatives, at 4.8 out of 5 from 2,526 reviews.1 On Trustpilot, Ramp rates 2.3 from 214 reviews.2 The gap between platforms is therefore not Brex’s alone, though Brex’s 1.9 sits below Ramp’s 2.3. Our comparison of Center and Ramp covers two other spend-management systems on the terms that change a purchase.
What do recent Trustpilot reviews say about Brex?
Most recent Trustpilot reviews are about access to Brex. Of the 13 reviews from the past 12 months, 10 describe a declined application, a closed or frozen account, an eligibility change, a slow verification or a cut credit limit. Two criticise the expense and travel tools. One is positive.2
Three reviewers say Brex declined their application. One, from August 2026, writes that Brex’s “website and AI chat agent” had said the business was a good fit.2 Another says that after a declined card application, Brex “immediately revoked my access to the account”. That reviewer says it stopped them unlinking bank accounts they had connected.2
Eligibility runs through the rest. A three-star reviewer with four years on Brex says the company now accepts only customers with “a US company AND residential address”.2 Another reviewer objects to Brex blocking existing users who can’t prove a physical address.2 One reviewer, the only one of the 13 carrying Trustpilot’s “Verified” label, says their account closed without warning while investor funds were in transit.2 Another says a line of credit went to zero overnight.2
Brex answers these reviews in its own words. It says it requires “a physical address to meet security and regulatory standards”.2 It says “not all applications can be approved” and that credit decisions “can change over time”.2 It also says it “may place temporary holds or adjust account features as part of our standard security and compliance reviews”.2
Read together, the reviewers and the company describe the same mechanism. Brex screens applicants and existing customers, and it can change their access. Neither side publishes how often that happens. The individual accounts are reviewers’ claims, and Trustpilot doesn’t fact-check them.2
The two product complaints are about daily use. One reviewer calls the expense tool “kludge and time consuming”. Another says the card “cannot be used for a variety of payments”, so staff still need a personal card for some costs.2
What do G2 reviewers praise and criticise about Brex?
G2 reviewers mostly praise ease of use. G2’s tag counts put “Ease of Use” first with 367 mentions, followed by “Expense Management” at 131 and “Customer Support” at 116. The most-counted problem tags are “Approval Issues” at 54 and “Upload Issues” at 26.1
G2’s AI-generated summary names one common limitation: “the occasional lack of clarity in the mobile app’s user interface”.1 The first-page reviews add specific faults. One reviewer says expense-view customisations “disappear and revert back to the default settings”. Another says purchases from one vendor are sometimes split into “two separate vendor IDs”.1 Travel draws two complaints. One reviewer finds booking steps “a bit time-consuming”. Another wants more approval steps so bookings aren’t charged before approval.1
One mid-market reviewer gives Brex five stars and still writes that its rewards and features are “heavily tailored to specific, high-growth startups or larger corporations”.1
The tag “Approval Issues” is ambiguous. The tag name doesn’t say whether it covers expense approvals or account approval. Read the tagged reviews on G2 before treating it as evidence for either.
How much does Brex cost?
Brex lists three plans. Essentials costs $0 per user per month, Premium costs $12 per user per month and Enterprise uses custom pricing.3 A separate Smart Card product for procurement also uses custom pricing.3 The same page says “Some Brex products have associated fees”. The captured page names none of those fees.3
| Plan | Listed price | Brex’s stated audience | Selected inclusions |
|---|---|---|---|
| Essentials | $0 per user per month | Startups and growing companies | Bill pay, reimbursements, accounting integrations, travel booking, API access, up to two entities (1 global entity) |
| Premium | $12 per user per month | Mid-sized companies looking to scale | Essentials plus multiple expense policies, multi-entity (US and international), ERP and HRIS integrations, VAT documentation, live budgets |
| Enterprise | Custom pricing | Global enterprises with custom needs | Premium plus unlimited US or global entities, local card issuance, a named account manager |
| Smart Card | Custom pricing | Companies that want to simplify procurement | Global cards, local-currency cards in 50+ countries, merchant card controls3 |
At the listed rate, a 25-user Premium account comes to $300 a month or $3,600 a year before any product fees.3 The page shows a dollar sign with no currency code and no tax note. The Brex entities named on the same page have San Francisco and Salt Lake City addresses.3
G2 shows no price for Premium. Its pricing panel, marked “Pricing provided by Brex”, lists Essentials as “Free” and both Premium and Enterprise as “Contact Us”.1 Brex’s own pricing page is the more direct statement. Confirm the Premium rate in a current quote.
A plan doesn’t guarantee credit. Brex’s page states that “All loans are subject to approval, including underwriting, credit, and collateral approval”.3 Card rewards appear on the page only as “Competitive card rewards”, with no rate attached.3
What the evidence cannot show
The captured pages can’t show how often Brex approves applicants, what its product fees cost or whether any reviewer’s account is accurate. For a company not yet approved, those gaps weigh more than either rating.
Brex publishes no approval rate on the pages checked. Reviews can’t stand in for one. Brex says on its Trustpilot profile that “Over 30,000” companies run their finances on Brex.2 Thirteen Trustpilot reviews in a year is a thin sample against that claim. Trustpilot’s reviewers also choose themselves.2
The fee schedule is missing from the captured pricing page. So are the currency code, tax treatment and reward rates.3 The Trustpilot accounts are unverified claims with Brex’s replies attached. The G2 set includes invited and incentivised reviews in an unknown share. Trustpilot’s page doesn’t explain how the TrustScore is calculated.1,2
Three things would change this verdict. A published fee schedule would settle cost. Published eligibility rules would settle who can apply. A year of Trustpilot reviews that moves away from access complaints would weaken the case that access is Brex’s main risk.
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Frequently asked questions
Is Brex a legitimate company?
Brex’s pricing page states that Brex LLC is a wholly owned subsidiary of Capital One, N.A.3 The same page names Brex Payments LLC as a licensed money transmitter with NMLS #2035354. It says Brex’s Checking account is provided by Column N.A., Member FDIC.3 These are Brex’s own statements. We didn’t check them against the NMLS or FDIC registers.
Is Brex hard to get approved for?
Brex doesn’t publish an approval rate on the pages we checked. Its pricing page says all loans are subject to underwriting, credit and collateral approval.3 In its Trustpilot replies, Brex says not all applications can be approved and that it requires a physical address.2 Three of the 13 Trustpilot reviews from the past year describe a declined application.2 They show that declines happen. They can’t show the rate.
How much does Brex cost per month?
Essentials lists at $0 per user per month. Premium lists at $12 per user per month, so 10 users come to $120 a month.3 Enterprise and Smart Card use custom pricing. Brex says some products carry separate fees.3
Is a Brex card worth it?
The published evidence can’t settle value for a particular company. It shows a $0 entry plan and a 4.8 G2 rating from mostly expense-management reviews.3,1 It also shows a Trustpilot record led by access complaints.2 Brex names Emigrant Bank, Fifth Third Bank N.A. or Airwallex (Netherlands) B.V. as issuers of its Mastercard corporate card. It names Sutton Bank as issuer of its Visa commercial card.3 Get the reward terms and your eligibility in writing before moving spend.
Does Brex’s Glassdoor rating reflect the product?
No. Glassdoor’s 3.8 out of 5 comes from 618 reviews and rates Brex as an employer.4 It says nothing direct about the card or the software.
Sources checked
Company-owned pages establish what a company says. They do not prove a market conclusion. Each source is dated so readers can judge each claim.
