Navan reviews: G2 and Trustpilot, September 2026
Navan's product reviews are strongly positive on G2 (4.7 from 9,298) and split on Trustpilot (3.3 from 477, 33% one-star), checked 28 September 2026. The gap mostly reflects who reviews and how they were asked.
Navan’s rating depends on which platform you read. Checked 28 September 2026, G2 showed 4.7 out of 5 from 9,298 reviews.1 Trustpilot showed a TrustScore of 3.3 from 477 reviews, with 33% rated one-star.2 Navan’s published pricing makes travel booking free for companies of up to 300 employees and charges $15 per expensing user per month after the first five.3 This is an evidence review of Navan from its published pages and dated rating aggregates (G2, Trustpilot), checked 28 September 2026. No first-hand use is claimed.
TL;DR
- The two ratings sample different people. G2’s reviews come mostly from end users at mid-market companies, and nine of the ten on its first page carry G2’s “Incentivized” label.1 Trustpilot files Navan as a travel agency, and its unprompted reviews run far lower than its invited ones.2
- Both platforms’ own summaries raise the same complaint: prices can be higher than booking direct.1,2
- Support splits the record. G2’s summary credits responsive support;1 Trustpilot’s says reaching human support during unexpected issues can be frustrating.2
- The published price is low because travel suppliers’ commissions fund the travel side. Expense costs $15 per user per month after five free users, and Enterprise is quote-only.3
- None of this shows fare parity, disruption support or reimbursement speed. Price one real itinerary through Navan and direct before committing.
How do Navan’s G2 and Trustpilot ratings compare?
G2 rates Navan 4.7 out of 5 from 9,298 reviews, while Trustpilot gives it a TrustScore of 3.3 from 477 reviews.1,2 The gap sits in the low end. Only 111 of Navan’s G2 reviews are one or two stars, about 1.2%, against 36% on Trustpilot. Both pages were captured on 28 September 2026, and every figure below is copied as each platform displayed it.
| Measure (checked 28 September 2026) | G2 | Trustpilot |
|---|---|---|
| Headline rating | 4.7 out of 5 | TrustScore 3.3, labelled “Average” |
| Reviews | 9,298 | 477 |
| Five-star share | 83% (7,798 reviews) | 47% |
| One-star share | 72 reviews, displayed as 0% | 33% |
| Category Navan sits in | Travel Management Software | Travel Agency |
| Reviews in the last 12 months | Not shown | 198 |
| Company relationship shown | Seller profile “By Navan” | Claimed profile since April 2024; paid Trustpilot subscription |
| What the platform says about checking | Validates each reviewer’s identity before approving | Screens reviews by software; doesn’t fact-check them |
Navan sits in Glamdring’s spend management coverage, where review aggregates are read as evidence about a sample rather than a verdict on the product.
G2’s star counts reconcile. The five buckets shown beneath the rating are 7,798 five-star, 1,248 four-star, 141 three-star, 39 two-star and 72 one-star, and they sum to exactly 9,298.1 G2 describes its checks this way: it “requires verified methods to write a review and validates the reviewer’s identity before approving.”1
Trustpilot publishes a coarser breakdown: 47% five-star, 14% four-star, 3% three-star, 3% two-star and 33% one-star.2 A plain average of those rounded shares comes to about 3.4. Trustpilot’s own TrustScore is 3.3, and the captured page doesn’t show how it’s calculated. Trustpilot also states that it doesn’t fact-check reviews.2 In its Travel Agency category, Trustpilot ranks Navan #195 of 200.2
Our methodology sets out how Glamdring records a third-party figure: platform, capture date and the field it came from. These aggregates are reported by the platforms from reviewer submissions. They aren’t measured outcomes.
Why do G2 and Trustpilot disagree about Navan?
Glamdring’s reading is that the two platforms reach different people through different doors, and that explains most of the 1.4-point gap. G2, a business software review site, draws Navan’s reviews mostly from end users at mid-market companies, and most of its recent ones were invited.1 Trustpilot, where anyone can write a review, files Navan as a travel agency, and its unprompted Navan reviews skew heavily negative.2
The G2 side shows up in its own filters. Of the 9,298 reviews, 8,313 are tagged “User” and 525 “Administrator”.1 By company size, 5,538 come from mid-market firms (51 to 1,000 employees), 2,833 from enterprises and 753 from small businesses of 50 or fewer staff.1 North America accounts for 7,847 reviews, Europe 804 and Australia and New Zealand 91.1 On the first page of G2’s default sort, nine of the ten reviews carry the “Incentivized” label. Eight list “Source: Seller invite”, one “G2 invite on behalf of seller” and one “G2 invite” without the incentive label.1
Trustpilot says Navan “invites their customers to review, whether positive or negative”.2 The first page of its most-recent list held 20 reviews. The nine marked “Invited” averaged about 3.6 stars, and only two of them were one or two stars. The 11 marked “Unprompted review” averaged about 1.8 stars, and nine of them were one or two stars.2 Twenty reviews is a slice, not a sample. It shows the direction of the effect, not its size.
Navan answers the negative side, just slowly. Trustpilot reports that the company replied to 92% of negative reviews, typically taking over a month.2
The decision changes with the job being evaluated. A finance team checking admin setup has 525 administrator reviews on G2 to read.1 A travel manager worried about disruptions will find the closer evidence in Trustpilot’s unprompted reviews, which are few and self-selected.
What do reviewers praise and criticise about Navan?
Reviewers mostly praise easy booking and having travel and expense in one system. Their complaints centre on prices against booking direct, booking and hotel problems, and support when trips go wrong. G2’s AI-generated summary says users praise “the ease of use and streamlined travel management”, then adds that “some users note that the pricing can be higher compared to booking directly through providers.”1
G2’s pros-and-cons tags put numbers on that. The five leading positive tags are Ease of Use (1,588), Easy Booking (683), Convenience (584), Simple (528) and Intuitive (454). The five leading negative tags are Limited Options (195), Booking Confusion (195), Booking Issues (187), Hotel Issues (179) and Approval Issues (143).1 Together that’s 3,837 positive mentions against 899 negative, about 4.3 to one.
Trustpilot’s AI summary covers 189 recent reviews and lands in a different place. Most reviewers were “somewhat happy”, but it says price is “a major source of frustration due to unexpected charges and high costs.”2 It also says prices for upgrades or changes can be “noticeably higher compared to booking directly with airlines”, and that reaching human support during unexpected issues can be “frustrating and difficult.”2
Both platforms wrote these summaries with AI from their own review pools. They reflect those pools. They don’t audit Navan’s fares.
What does Navan cost?
Navan publishes two plans. Navan Business, for companies of up to 300 employees, is free for travel booking with no trip limit. Navan Expense is free for the first five monthly expensing users, then $15 per user per month. Navan Enterprise has no published price and is sold by quote.3 These terms come from Navan’s US pricing page, checked 28 September 2026. The page shows the price in dollars without naming the currency or tax treatment.
Navan explains who pays: “Navan is powered by travel providers’ commission fees”, “so you get access to a huge inventory without any cost to you.”3 The travel side is funded by supplier commission, not subscription. Whether that model affects the prices travellers see is the question both review platforms’ summaries raise.
On the expense side, Navan counts an active expense user as “anyone who submits a transaction into Navan expense by manual transaction or Navan Connect.”3 Here is what the published rate means at three sizes, assuming a company of 300 or fewer employees:
| Monthly expensing users | Billable users | Published monthly expense charge |
|---|---|---|
| 5 | 0 | $0 |
| 20 | 15 | $225 |
| 50 | 45 | $675 |
Companies above 300 employees are told to request a demo.3 Enterprise adds a designated account executive, a dedicated customer success manager, custom implementation and corporate negotiated rates.3 The headline “Navan Travel is free” carries an asterisk, and the captured page doesn’t include the footnote it points to.3
How does Navan’s G2 rating compare with other travel and expense systems?
Navan’s 4.7 sits near the top of the six systems on its G2 page, and it has the most reviews. Only Ramp rates higher, at 4.8 from 2,526 reviews.1 SAP Concur has the next-largest review pool but rates lowest of the six.
| System (G2, checked 28 September 2026) | G2 rating | G2 reviews |
|---|---|---|
| Ramp | 4.8 | 2,526 |
| Navan (Formerly TripActions) | 4.7 | 9,298 |
| Perk (formerly TravelPerk) | 4.6 | 2,142 |
| Egencia by Amex GBT | 4.5 | 931 |
| Rydoo | 4.4 | 743 |
| SAP Concur | 4 | 7,200 |
These are G2 figures, carrying the same sampling questions as Navan’s own rating. G2 lists SAP Concur, Perk and Egencia as comparisons, and Rydoo, Ramp and Perk as top-rated alternatives.1 The ratings don’t tell you whether a system handles travel booking, expenses or both. Glamdring’s Center vs Ramp comparison works through two spend systems on the same criteria.
What the evidence cannot show
The captured pages establish Navan’s published terms and what reviewers report. They leave four buying questions open. The first is fare and room-rate parity against booking direct, which both review summaries question but no captured page measures. The second is support performance during disruptions. Trustpilot’s “over 1 month” figure measures review replies, not support tickets.2 The third is reimbursement speed, which searchers ask about and no captured source states. The fourth is total cost above 300 employees, because Enterprise is quote-only.3
Several of Navan’s own claims stay as company statements here. The pricing page says Navan powers travel programmes at more than 10,000 companies.3 It also links a Forrester Total Economic Impact report under the headline “Study finds Navan saves customers 16% on business travel”.3 That report wasn’t captured, so its method and assumptions remain unchecked.
Location matters too. G2 holds 91 reviews from Australia and New Zealand.1 Navan’s region selector lists France, Germany, the Netherlands, Spain, the United Kingdom and the United States, with no Australian option.3
Use one real workflow to test the claims. Price the same itinerary through Navan and directly with the airline and hotel, then ask Navan for its disruption support commitments in writing. For Enterprise, confirm the terms in the current quote.
More of Glamdring’s work on enterprise software sits in the research archive.
Frequently asked questions
Is Navan a legitimate company?
Yes, on the public record. Navan publishes its pricing, has a G2 seller profile carrying 9,298 reviews and claimed its Trustpilot profile in April 2024.1,2 Its pricing page names the Navan card issuers: Celtic Bank (Member FDIC), Stripe Technology Europe Limited, Stripe Payments UK Limited, and Adyen N.V. with two of its branches.3 Its customer list, which includes Canva, HelloFresh, DoorDash, Duolingo and Steelcase, is Navan’s own statement.3
How much does Navan cost per person?
Travel booking has no per-person fee for companies of up to 300 employees. The per-person charge applies to expenses: $15 per user per month for each monthly expensing user after the first five.3 Larger companies get a quote, so no per-person Enterprise figure is published.
Where is Navan based?
Navan’s Trustpilot profile lists its contact address as 3045 Park Blvd, 94306, Palo Alto, United States.2 The captured sources don’t cover the company’s founding history.
Are Glassdoor reviews of Navan about the product?
No. Glassdoor rates Navan as an employer. On 28 September 2026 it showed an employee rating of 3.9 out of 5 from 1,030 company reviews, with 75% of employees saying they’d recommend working there.4 Those pages rank for Navan review searches but say nothing about the booking and expense system.
Does G2’s “Incentivized” label mean the reviews are fake?
No. The label describes how a review was collected, not whether it’s authentic. G2 states that it validates each reviewer’s identity before approving a review.1 Incentivised and unprompted reviews are still different samples, and it’s reasonable to weigh them separately.
New research on spend and travel systems goes out in Glamdring’s free email briefing.
Sources checked
Company-owned pages establish what a company says. They do not prove a market conclusion. Each source is dated so readers can judge each claim.
